Privacy Policy


Your use of this site is expressly conditioned on your acceptance of the following terms and

When you visit our website we will collect information about you and about your use it such as
pages visited etc. Much of that information will be ‘personal data’; i.e. information relating to you
that allows you to be identified or identifiable from it.

Website Browsing

When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below. However, we collect information about your visit such as: generic information about your computer’s connection to the Internet including your IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor’s Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We retain information about web browsing for up to two years. We may disclose it to our business advisors such as our website hosting company and our marketing agencies.

Enquiries and bookings

If you complete our enquiry form we will record the information that you submit including your name, postal address, e-mail address, telephone number, details of your enquiry such as dates and preferences such as notes you submit. We may also record information such as your passport number and flight details where these are provided by the person making the booking with us. We use this information to respond to your enquiry and/or secure your booking and to communicate with you. We retain information about enquiries for up to ten years. As bookings must be secured via a credit card we will collect and process payment card information and will retain the data permitted under the payment card data security standard (PCI DSS) for up to two months. Where a booking is made on behalf of someone else, we will record information about the person making the booking as well as the people travelling. If you are making a reservation for one or more travellers other than yourself, you must ensure that each of these other travellers agrees, in advance, that you may disclose their personal information to us.
For your convenience, we make certain information about your reservation available to you or other persons authorized by you to receive such information. For example, if you forgot your flight
number, you or another person authorized by you may retrieve that information from us after
providing information sufficient in our eyes to confirm your identity or that such other person is
authorized by you to receive that information.

Member Registration

If you choose to become a registered member of we will use the information you provide to us to communicate with you via email about fare sales, special offers, new tobys- services, and other noteworthy items. However, you may choose at any time to no
longer receive these types of e-mail messages.

Online Surveys values opinions and comments from members, so we may conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey. Promotions & Sweepstakes may sponsor promotions and sweepstakes to give members the opportunity to win great travel and travel-related prizes.

Information collected by us for such activities can include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the website.


We use non-personally identifiable information in aggregate form to build higher quality, more
useful online services by performing statistical analyses of the collective characteristics and
behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third-parties as to the number of people who have seen and clicked on links to their websites.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and’s use of cookies is similar to that of such sites as Expedia, Travelocity and Orbitz, as well as Yahoo!, and other reputable online companies.

First and foremost, you can rest assured that no personal information about you is gathered or
stored in the cookies placed by the web site and, as a result, none can be passed on to any third parties.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust, like Other from time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

Disclosures and data sharing

We may choose to disclose your personal data to a number of other organisations including but not limited to: airlines, hotels, car-rental agencies, travel agencies or other involved third parties for the successful fulfilment of your travel arrangements. We may also disclose your personal data to organisations that provide services to us such as professional advisors in: finance and accountancy, health and safety, data protection, and IT security, excursions and guest services. The purpose of such disclosures are pursuant to our business interests and/or those of the recipient.

Occasionally, will hire a third party to act on our behalf for projects such as
market-research surveys and contest-entry processing. In such cases, will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

Contacting Us

If you would like to speak with us about how and why we are using information about you, please
contact: The Data Protection Officer, Toby’s Resort, 1 Kent Avenue, Po Box 467, Montego Bay,
Jamaica, telephone +1 (305) 290-3744 or by email at

This privacy notice is applicable from 01/05/2024